Reference

How rush33 Handles Your Personal Information

Your account data stays with us — not sold, not passed around. This Privacy Policy covers every piece of information we collect when you register, deposit via Touch 'n Go eWallet or Boost, or contact our support team, and it tells you exactly what…

Data collected only for account operationPayment details kept separate from profile dataYou can request access or deletion at any timeApplies to all supported Malaysia regions
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rush33 How rush33 Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage What We Know About You

Account security and data care run on the same system here. Your login is protected by one-time password verification sent to your registered mobile number — no session opens without it. Cookies track your in-lobby preferences (last game category, preferred language) so you are not re-selecting them each visit, but no cookie data is sold or shared outside the platform. Data retention follows the active-account rule: we keep records while your account is open and for a defined period after closure, in line with applicable local requirements.

Account Security

Every login triggers an OTP to your registered number. If we detect a new device or location, an additional verification step is required before account access is granted.

Cookie Use

We use session cookies to remember your lobby preferences — game category, last visited section. These are not shared with advertisers. You can clear them any time via your browser settings.

Data Retention

Personal data is retained while your account is active. After closure, we keep only what applicable law requires, then delete the rest on a rolling schedule.

Third-Party Limits

Game providers like Evolution or PG Soft receive only the session token they need to run your game — not your payment history, wallet balance or contact details.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what we hold, correct something, or ask us to remove your account data, our support team handles privacy requests directly. You do not need a legal notice — a message through any of the channels below is enough to start the process. We aim to respond to data requests within the timeframe required by applicable rules.

Live Chat Open the chat widget in the account menu — available for privacy queries alongside general account help. Your session is authenticated before any data is shared.
Email Support Send your privacy request to our support address found in the account settings page. Include your registered email so we can verify identity before acting on the request.
In-Account Request Form Log in, go to Account Settings, and select 'Data & Privacy'. From there you can submit an access or deletion request without leaving the platform.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often from account holders about how their information is collected, stored and used. If your question is not here, reach out through live chat or the in-account request form.

We collect your name, email address, mobile number and the country you register from. Payment data — such as a GrabPay or Touch 'n Go eWallet transaction reference — is linked to your account for reconciliation only.

Yes. Log in, navigate to Account Settings and select 'Data & Privacy' to submit an access request. We will compile and send your data within the timeframe set by applicable rules.

Providers like Pragmatic Play or Evolution receive only a session token to run your game. Your contact details, payment history and wallet balance are not passed to them at any point.

We receive a transaction reference and the RM amount from the payment provider. Your wallet PIN and full payment credentials are never transmitted to or stored on our servers.

After account closure, we retain only what local law requires — typically for a defined statutory period. Once that period ends, personal data is deleted on our rolling schedule.

Use the 'Data & Privacy' section in Account Settings, or contact us via live chat or email support. Include your registered email address so we can verify your identity before making any changes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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